Privacy Policy

Last updated: September 21, 2026

Legal Aid Translation Services (“we,” “us,” or “our”) operates the website legalaidtranslationservices.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our translation services.

We are committed to protecting the privacy of our clients, their clients, and all individuals whose personal data we process. As a service handling sensitive legal documents, we take data protection seriously.

1. Information We Collect

Information you provide directly:

• Your name, email address, telephone number, and firm name when you place an order or contact us

• Documents you upload for translation, which may contain personal data relating to third parties

• Payment information processed through our secure payment provider

• Any correspondence or communications you send to us

Information collected automatically:

• IP address, browser type, operating system, referring URLs, and pages visited (via cookies and similar technologies)

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your translation orders

• Communicate with you about your orders and enquiries

• Issue invoices and process payments

• Improve our website and services

• Comply with legal obligations

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of our contract with you (delivering translation services)

• Legitimate interests: Processing necessary for our legitimate business interests (improving services, marketing)

• Legal obligation: Processing necessary to comply with legal requirements

4. How We Protect Documents

We understand that the documents we handle contain highly sensitive personal information — including details of vulnerable children, victims of domestic abuse, asylum seekers, and individuals involved in criminal proceedings. We implement the following safeguards:

• Appropriate technical and organisational measures are used to protect documents during transmission and handling

• Access to client documents is restricted to people and service providers who need it for the agreed work

• Linguists and relevant service providers are subject to confidentiality requirements

• Documents are securely deleted after the agreed retention period

• Security and document-handling controls are reviewed and applied according to the requirements of the instruction

5. Data Sharing

We share personal data only with:

• Our qualified translators (under strict confidentiality agreements) for the purpose of completing your translation

• Our payment processor for processing transactions

• Law enforcement or regulatory authorities where required by law

We do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Data Retention

We retain personal data and translated documents only for as long as reasonably necessary for the purposes for which they were collected, including service delivery, legal, accounting and dispute-resolution requirements. Client-specific retention or deletion requirements should be agreed before instruction.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Rectify inaccurate personal data

• Erase your personal data (right to be forgotten)

• Restrict or object to processing

• Data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser and any consent controls provided on the website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: info@legalaidtranslationservices.com

• Post: Please contact us by email for current postal correspondence details